We’re a Texas-based company with over 30 years in business, licensed and bonded in the state, with a 90%+ success rate and 5-star Google reviews. Unlike storm chasers, we’re here year-round with a local office at 3700 Oaklawn, Dallas. Our service is completely free to homeowners — the only fee you’ll see is your deductible, required by Texas law. If that’s a concern, call us. There are options.

No. Our advocates live here, eat here, go to church here. We’ve been serving DFW since 2004. We have season tickets to the Dallas Stars and we’re not giving those up. Storm chasers collect contracts and move to the next city. Your home is your most important asset — you deserve people who will be one call away for years. We also have offices across the United States, giving you big company resources with small company service

We have multiple licenses and relationships built over decades that we will never put at risk. Every client gets a personal coordinator who stays with you from start to finish, can meet you in person, and is required to provide status updates every two weeks minimum — even when the status hasn’t changed. During active steps like scheduling, updates are even more frequent. We are not going anywhere. Our 30-year track record is the proof.

The easiest way is to meet us — we’ll come to you, or set an appointment to visit our office. You can also view our Google Business Profile and reviews, visit our website and social media pages where you can see us individually, and verify our insurance and bonding directly. We have nothing to hide.

HCN does not charge homeowners. Our fees are paid by our contractor partners.

No. The only fee you’ll see is your deductible — required by Texas law. Find it on your Declaration Pages. If the deductible is a concern, call us. There are options.

No. No project, no proceeds, no fee. Not your fault, not your responsibility.

No. The average US claim denial rate is around 40%. We don’t just repair — we upgrade. Better materials mean higher home equity and lower insurance premiums because carriers see you as lower risk. The real question is how much are you losing by NOT calling us?

Our fees come from the insurance payout — we fight for the maximum to keep our promise of upgrading, not just repairing. Specific requests are always welcome — there’s never any harm in asking.

In Texas, insurance companies cannot legally raise your rates solely for filing a legitimate claim after a covered event when you are not at fault. When we upgrade your home with quality materials, carriers see you as lower risk — which means lower premiums. Not filing means paying out of pocket while still paying your monthly premium.

No. It is 100% illegal for your insurance company to cancel your policy or retaliate against you for hiring a claim advocate. Texas law protects your right to representation. Retaliation is grounds for a bad faith lawsuit.

No. Professional representation is your legal right. Insurance companies deal with advocates daily and actually settle faster at higher amounts when professionals are involved.

That’s a red flag. When they say “you don’t need help,” what they mean is “we prefer you uninformed.”

5–7 weeks for straightforward cases. 3–4 months for complex cases. We keep you updated every step.

a) Free consultation — we review your denial letter and policy.

b) We assess and document all damage using drone cameras.

c)  We file your appeal with comprehensive evidence.

d) We negotiate with the insurance company on your behalf.

e) Settlement — you get paid, then we complete your upgrades.

Almost nothing. Provide your policy, give us access to inspect, and sign documents at settlement. We handle all communication with the insurance company.

Rarely. 97% of our cases settle without litigation. If legal action is needed, we work with experienced insurance attorneys and stay with you throughout.

No — this is exactly when we’re most valuable. We specialize in overturning denied claims. However, there is a statute of limitations. The longer you wait, the more money you risk giving up.

Roofers do roofing. We fight insurance companies — then bring in the best contractors in our network to do the work. We don’t just repair, we upgrade, increasing your home’s value and driving down your premiums. Don’t ask a roofer to be an advocate — that’s not what they spent years learning.

Our team is highly compartmentalized — each person is an expert in their specific role. We never try to be what we are not, which is why our margin for error stays minimal and our win rate stays above 90%.

Read our reviews, meet us in person, do your due diligence. We want our clients excited about getting their lives back to normal — that takes a whole team, not just a contractor.

Hail, wind, storm, water, fire, smoke — any catastrophic event requiring a home insurance claim.

Your adjuster works for the insurance company. Their job is to minimize what the company pays. They may be kind, but their paycheck comes from saving the company money. We work for YOU.

Not without letting us review it first — that review is free. Insurance companies routinely lowball initial offers by 40–70%. Let us tell you if you’re leaving money on the table.

We can reopen closed claims. If new damage is found or if we can prove the initial inspection missed damage, Texas law allows for supplemental claims. Time is critical — call us as soon as possible.

The opposite. Insurance companies stall homeowners who represent themselves because most people eventually give up. When HCN is involved, they process claims faster to avoid a prolonged battle.

Many policies cover damage regardless of roof age if caused by a covered event. “Age of roof” denials are often not valid — we know how to fight them.

Possibly, but not necessarily. If you didn’t discover it until recently, you may still qualify. Call us — we’ll tell you honestly whether you have a case.

We evaluate every case individually. Call us at 682-554-0158 and we’ll tell you if it makes sense for both of us.

Yes. We can step in at any stage — denial, lowball offer, or stalled claim.

Our contractor network is vetted on workmanship, business practices, skill, and pricing. Not just anyone gets in.

We document only real damage. Fabricating claims is fraud — it would cost us our license. We use drone cameras so the human eye has nothing to do with your claim. And we never go on your roof without your supervision.